Sunday, May 1, 2011

It's Always Something

As I have been happily going about my research on e-books, cyberspace has been plotting against me. When I went to add a post on the website April 27th, I got the dreaded "This account has been suspended" message. Seriously? This is what visitors to my site are going to see? As I checked records, I believe the web hosting came up for renewal in April. Long story short, I thought that we had moved my website to a different host after this host became hostile last year. Apparently that was not the case, and since I didn't pay my renewal fee, Axspace gave me the axe.

Trying to rectify the situation has become an exercise in international diplomacy, as I am convinced I'm dealing with someone over in Asia somewhere. The first email from them told me that a ticket had been created regarding my inquiry. The second email reply told me to log in to my account and pay the bill. Should have been easy, but the Axspace website wouldn't let me in. Third email asks me what my domain name is. Fourth email tells me that they can't find my account, and that they need my name to look it up a different way. Huh? What have they been looking at all this time? I guess my name at the bottom of each email wasn't clear enough. Fifth email tells me to reset my password. You supposedly accomplish this by entering your email and asking them to send you an email with the followup. Well, the followup never came. A new email to Axspace results in answer number six telling me that if I have forgotten my email address, they can accept a new email from me provided I give them my date of birth and my school mascot. So this is where we stand after four days of "communication". I am still suspended.

Sometimes I hate the "virtual" world!

1 comment:

Mrs. Wryly said...

Oh, that is a bummer! Sorry you will be dealing with Peggy in cyberspace.