Thursday, September 20, 2012

My Frustrating Experience with Google & Blogger

If you have been trying to access this site and gotten the dreaded 404 error code, you were not alone and I apologize for that. Apparently Google/Blogger knew that they had a problem with bloggers trying to switch to custom domain names as early as September 7th, but they continued to let people purchase domain names through them for more than a week. By the time that they finally posted in their "Known Issues" forum that there was something terribly wrong, those of us who had bought the new names essentially had our blogs shut down.

This has been a long, extremely frustrating experience with little communication from Blogger, which is owned by Google. There was not much buzz about it on the Internet either, which kind of surprised me. But then I realized that the professional bloggers (those who earn a significant income from their blogs) are not on the Blogger platform. I am positive that had the professional bloggers been shut down, the issue would have been resolved in a day or two.

Two days ago Blogger stated the the problem was resolved, so I waited in vain for my blog to come back up. Back in the forum, which was the only place I could find any information at all, I could see that others were not back online either. The forum moderator kept telling us that we need to add two CNAMES. I don't even know what that means, let alone where I was supposed to add them. The reason I chose my domain name through Google, who then turfs the sale off to either Go Daddy or eNom, is because Google said they would do all the redirecting of the blog. I would not have to do anything. Ha, ha.

So you would think that the least Blogger would have done is issue a set of step by step instructions. Most of us are not techies - if we were, we would be over on WordPress and not on Blogger. Instead, we are all asking the same questions over and over in the forum trying to figure out what we are supposed to do. One gal finally posted what she had done to get the CNAMES and place them where they are supposed to go. God bless her! But when I tried to follow her steps, I could not find the CNAMES where she said she had found hers. I suspect that she was sent to Go Daddy for her domain name and not eNom where I was sent.

At that point I copied all the notes I had and sent them off to my daughter to see if she could see what I was missing. As you can tell by the fact that I am able to post, she got the blog live again. It works for the old domain of writeformation.blogspot.com, but if you try writeformation.com you still get the 404 error. Half the issue is solved for now. The site will probably be down again at some point while she tries something new. Patience...

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