Working with CreateSpace

In a previous post I talked about the fact that Amazon does not always play nicely with others in the publishing sandbox. Take my book Who's Been Sleeping in My Bed(room)? Researching a St. Louis County, Missouri Home as an example. I published this book in 2009, using a local printer in St. Louis. While Amazon.com is aware that the book exists, it shows up as follows:

Who's Been Sleeping in My Bed(room)? Amazon page

The page indicates that two copies of the book are available from third-party sellers for $99.35 each! And they are used copies at that!

If you want to sell books on Amazon, there are ways to get around this issue. You can set up your own store on Amazon to sell the books, or you can go through their Advantage program and have them sell and ship the books for you. There are pros and cons to both of these options, which you can read about here. Since I don't want to get involved in shipping books, either directly to the buyer or to Amazon itself, I elected to go through their CreateSpace option to get Who's Been Sleeping in My Bed(room)? available on Amazon. In this scenario you set up a CreateSpace account, upload your book and its cover, and the books are printed and shipped by Amazon as they are ordered. There are no fees involved for creating an account or setting up your title unless you opt to use any of their services.

Because I had already printed my book in the past, I had PDFs of both the cover design and the interior of the book readily available. It was extremely easy to walk through the steps provided on the CreateSpace website to upload the book and the cover. Their system advised me of two possible problems with my book's interior (both involving low photo resolution) and gave me the option to fix those before continuing. At this point the ball is in their court as I await their review. Following approval, they will send me a printed copy of the book for my review. Assuming it looks good, the book will go live on their website. I am not anticipating huge sales due to the narrow scope of the book, but it is nice to have an alternative place for people to be able to buy the book.

The most interesting thing about the whole process this morning? When I completed the uploading I was immediately taken to a page to set the book up on Kindle Direct Publishing as an ebook. Another great marketing strategy by Amazon! Because I have already published the ebook Keys to Unlocking House History, I probably will not set Who's Been Sleeping in My Bed(room)? up as an ebook as well. But it certainly seems like it would be simple to accomplish.

For now I wait to see what the folks at CreateSpace come back with - hopefully I won't be eating my words about how easy this has been!

To CreateSpace or Not to CreateSpace - That is the Question

Just as a frame of reference, my first book Who's Been Sleeping in My Bed(room)? Researching a St. Louis County, Missouri Home was printed here in St. Louis and is available on my website and in local bookstores and gift shops. From Buckeye to G.I. LeRoy C. Kubler The War Years, 1942-1945 was uploaded to Lightning Source, which then prints the books as they are ordered and also distributes the books through Ingram. My ebook Keys to Unlocking House History was produced through Smashwords, but because Amazon does not play well with others I also uploaded it through Kindle Direct Publishing to make sure that it could be sold on the Amazon website. While Amazon does show all three of my books if you enter my name in their search engine, my house research book is essentially unavailable and my WWII book says that it will ship in one to three weeks. In this age of instant gratification, a delay in shipping equates to a lack of sales.

I have been thinking about how to resolve these issues. In doing research on the Lightning Source versus CreateSpace issue, it appears that I can go ahead and upload the PDF of From Buckeye to G.I. to CreateSpace and have it sell from there in addition to Lightning Source. There are trade offs with both companies, but it seems prudent to have the book in both locations. I guess the biggest issue will be whether the original PDF, which was formatted by the designer for Lightning Source, is also acceptable to CreateSpace. I won't know until I upload it. I am keeping my fingers crossed on that one as I do not wish to go back to the designer I used.

I have never been overly concerned that Who's Been Sleeping in My Bed(room)? is not for sale on Amazon. Because my audience is limited to the St. Louis area, it didn't seem to be that big of a deal. But I am rethinking that stance. For now I think I will start with From Buckeye to G.I on CreateSpace and see where that takes me.

Response from Amazon

Tonight I received the following response from Amazon regarding the legitimacy of my ebook, Keys to Unlocking House History:

Hello,

Thank you for your cooperation in providing the requested information. The following book(s) will continue to be available in the Kindle Store.

Keys to Unlocking House History (ASIN:B005UD7UWI)

If you have any questions regarding the review process, you can write to us at kdp-quality@amazon.com.

To contact us regarding a different issue, please visit: https://kdp.amazon.com/self-publishing/contact-us

Best Regards,

Aaron W.
Amazon.com

While it was unnerving to have to go through the process of proving that I did, indeed, author this book, I am nevertheless relieved to get this email. The fact that they got back to me in only four days is quite impressive. Now I will be prepared if this ever comes up again in the future.

Amazon Follow-up

Keys to Unlocking House History

Once the red haze cleared from my eyes over Amazon implying that I had either a) stolen another author's work and put my own name on it, or b) gathered up a bunch of free material on the Internet and placed it in a book to call my own, I turned to Google to see who else had been put in a similar situation. As it turns out I had plenty of company. In fact in the Kindle Direct Publishing forum there was quite a lively discussion that had taken place. I had to sort out the responders who were throwing around comments about KDP Select (another program entirely where you do agree to have your book listed ONLY with Amazon for a set period of time) but I finally found a couple of authors who explained what they had successfully done to satisfy Amazon that they were, indeed, the authors of the books in question.

Basically you need to relay to Amazon all places on the Internet where you have the book listed for sale and/or have published excerpts from your book. One author went above and beyond and just gave them the urls to all of her online social media. That seemed like a good plan to me - if they wanted urls, they were going to get urls. So here is my response back to Amazon:

Hello,

In response to your inquiry regarding Keys to Unlocking House History, I am the author of this ebook, which is an original work. The book is sold and/or mentioned at the following websites:
http://myhousehistory.net/
http://writeformation.blogspot.com/
http://kimwolterman.blogspot.com/
http://www.linkedin.com/profile/edit?trk=hb_tab_pro_top
https://twitter.com/#!/compostqueen
http://www.facebook.com/kimwolterman
http://ezinearticles.com/?expert=Kim_Wolterman
http://www.smashwords.com/books/view/62244
http://ebookstore.sony.com/ebook/kim-wolterman/keys-to-unlocking-house-history/_/R- 400000000000000444927
http://www.kobobooks.com/ebook/Keys-to-Unlocking-House-History/book-RVvhhafv9EqIvA_fb4KoiA/page1.html?s=zf4QceoyoUmJgTHJ-WQbwg&r=1
http://www.diesel-ebooks.com/item/SW00000062244/Wolterman-Kim-Keys-to-Unlocking-House-History/1.html
http://provenancepublishing.com/provenance-publishing-store.php
http://www.barnesandnoble.com/w/keys-to-unlocking-house-history-kim-wolterman/1104223740?ean=2940011387999

Please let me know if you have any further concerns about this title.

Kim Wolterman
Owner of Provenance Publishing LLC
Author of Who's Been Sleeping in My Bed(room)?
Researching a St. Louis County, Missouri Home;
Keys to Unlocking House History; and
From Buckeye to G.I. LeRoy C. Kubler The War Years, 1942-1945

From what I have read it can take one to two weeks to receive a reply back from Amazon. In the meantime you just pray that they don't take your book down until they make their decision. Amazon will have you believe that they are doing this to protect the rights of authors, and to make sure that people aren't just scraping up wiki material on the web and turning it into a book for profit. The Amazon conspiracy theorists believe that this is another attempt by Amazon to try to get authors to only lists their books for sale on Amazon. I suspect there is some truth in both opinions. Another lesson learned in this new world of publishing. Stay tuned for how I make out with the Goliath.
 

Amazon is at it Again!

As I have mentioned in the past, I wrote an ebook entitled Keys to Unlocking House History, and it is available through smashwords.com and on Amazon through their Kindle Direct Publishing subsidiary. The ebook sells much better, relatively speaking, on Amazon. When I got home from the St. Louis Publishers Association meeting tonight, which was a great discussion about social media, I found this waiting to ambush me in my email inbox.

Hello,

During a review of your catalog, we found that one or more of your titles contain content that is freely available on the web.  Copyright is important to us – we want to make sure that no author or other copyright holder has their work claimed and sold by anyone else.

Keys to Unlocking House History (ASIN:B005UD7UWI)

If, in fact, you are the sole owner of the publishing rights for the books listed above, please provide the URLs for all websites where you have previously published this or any other Kindle content. Please respond within five business days with the requested URLs so we can verify you have the sole publishing rights, or the books will be removed from sale in the Kindle Store. If the content of your book(s) are in the public domain, please confirm this and include the information you used to make this determination.

If you have already unpublished the books listed above, please reply with that information.  We ask that you unpublish any other book that closely matches content that is freely available on the web for which you do not hold the sole publishing rights, or whose content is not in the public domain.  If we discover any other titles you have submitted fail to comply with these conditions or do not meet our Content Guidelines in any other way, your account may be terminated.

Instructions on how to unpublish your books can be found here: https://kdp.amazon.com/self-publishing/help?topicId=A36BYK5S7AJ2NQ#3-2_Can_I_remove_content_unpublish

If you have any questions regarding the review process, you can write to us at kdp-quality@amazon.com. To contact us about an unrelated issue, please visit:
https://kdp.amazon.com/self-publishing/contact-us

Best Regards,
Amazon KDP

I don't even know how to respond to this. First of all, I must do so within five days, so the pressure is on. Second, I haven't published this information anywhere else on the web. Why would I have written a book if I had already put it all out on the Internet? So how do I prove I wrote this ebook if I cannot provide any urls to them? It reminds me of that old joke "When did you stop beating your wife?" There is no good way to answer the question. Time to Google the problem and see what other authors say. I can't believe I am the first to receive this email. I will report back with the resolution.

Amazon - Author Friend or Foe?

There has been a lot written lately about the way that Amazon is treating authors, particularly those who have self-published their books. I am fond of saying that Amazon does not play nicely with others in the publishing sandbox. The pricing structure is skewed towards Amazon even if you go through CreateSpace, which is owned by Amazon. And if authors don't go through CreateSpace they may find themselves in the position, as I did, of Amazon listing their book with a 5-8 week delivery date. In our world of instant gratification, people are not going to order a book with that kind of delivery attached to it. Lynn Serafinn wrote an excellent blog post on this subject, and you can find it here.

I had just finished reading Serafinn's post when a beeping noise alerted me to a new email in my inbox. Coincidentally it was from Kindle Direct Publishing (KDP), which is Amazon's vehicle for getting an author's ebook ready for sale on the Kindle. My ebook Keys to Unlocking House History was first formatted for ebook readers through smashwords.com, but I also set up an account with KDP to ensure that the ebook would be available on Amazon. Consequently I receive emails from KDP, and this one was notifying me of a new option called KDP Select. Basically the new service has to do with the Kindle Owners' Lending Library. If you haven't heard of the Lending Library yet, Amazon Prime members can borrow at no charge one ebook book per month with no due dates. To date the books had been limited to those from traditional publishers.

But now Amazon is reaching out to self-published authors. This is hardly surprising since most new ebooks are being produced by self-publishers. (And perhaps because the 6 major book publishing companies have refused to have their books available in the Lending Library.) To entice authors Amazon has set up a fund of $500,000 for December and at least $6 million in total for 2012 that will be shared by authors who enroll their books in the Select program. Here is how the email describes the calculation of payments:

Your share of the monthly fund is based on your enrolled titles' share of the total number of borrows across all participating KDP titles in the Kindle Owners' Lending Library.  For example, if total borrows of all participating KDP titles are 100,000 in December and your book was borrowed 1,500 times, you will earn $7,500 in additional royalties from KDP Select in December.  Enrolled titles will remain available for sale to any customer in the Kindle Store and you will continue to earn your regular royalties on those sales.

Now here is the catch - you must make your title exclusive to the Kindle Store for at least 90 days. Traditional publishers who are participating in the Lending Library are not required to make their titles exclusive to Amazon, but self-published authors must in order to be in this program. Amazon's email to me stressed that I will have access to a new set of promotional tools, reach a broader audience and be given a new way to earn royalties. And here is the kicker - KDP's Terms and Conditions (which can change at any time at their discretion, and did change on December 8, 2011) state that all digital books are automatically included in the Kindle Book Lending program. So if you have a KDP book you are in the Lending Library whether you want to be or not. But the only way you will be paid for having your book there is if you remove it for sale from all other markets, including your own web site. Good deal or not?

Keys to Unlocking House History Revisited

Keys to Unlocking House History has been available on smashwords.com and through a link on my website for over four months now. The book can be purchased through them for the Kindle, Apple iBookstore, Barnes & Noble, the Sony readers, Palm readers, in PDF format to be read on the computer - pretty much everything out there right now. There have been 27 downloads of the preview and 0 sales so far. Smashwords distributes the ebooks to virtually everyone except Amazon, who has refused to play nicely with others in the publishing sandbox. So I have made a couple of changes. First of all I reduced the price from $4.99 to $2.99. Then I changed my distribution on smashwords.com to eliminate their distribution to Amazon. (I kept hearing that an agreement between the two was imminent, but it has yet to materialize.)

Then I went to Kindle Direct Publishing, Amazon's own book publishing arm and set up an account. I uploaded Keys to Unlocking House History and in a little over one day the book was available in the Kindle Store on Amazon. Since I now have this account with books for sale on Amazon, I headed over to their Author's Corner and set up a profile for myself. I was able to add Keys to Unlocking House History and From Buckeye to G.I. to my profile, but not Who's Been Sleeping in My Bed(room)? I have not sold that book through Amazon, so I figured that was the problem.

I filled out a help request form and was given the option of having someone call me. I barely hit the send button before my phone was ringing. An extremely helpful woman named Theresa went over all three books with me, adding the correct subject areas and search terms to each of the books. She mentioned that Who's Been Sleeping is only available on Amazon if/when a third party puts it up for sale. I asked how we could get around that, and she said she would email me information on their Advantage program. As I understand it, I would send books to Amazon and they would sell them and mail the copies out to the purchaser. So that is something I will need to look into, and I'll probably talk to some of my publisher friends to see how successful this program is since I believe there are fees involved. In the meantime though, kudos to Amazon for an amazing customer service experience today!